Refunds
14 days, in full, no questions.
And what cancelling or a refund does to the lock, in plain words.
ViceFree Lock is not on sale. Payments are not open and nothing has been charged to anyone. When they open, Paddle.com, our online reseller and the Merchant of Record for all our orders, will take payments and pay refunds. This policy is published in advance so it can be read before payments open, not because something went wrong.
ViceFree Free is free. There is nothing to refund.
Refunds
If you ask within 14 days of purchase, we refund you in full. No questions, no form, no reason required.
Email hello@bevicefree.com from the address you bought with, or reply to your receipt.
Refunds go back to the original payment method. How long that takes is between Paddle and your bank, and is usually a few business days.
If you are outside the 14 days, write to us anyway. We would rather sort it out than argue about it.
One thing to know before you buy
A refund ends your subscription, so the same rule as cancelling applies: the lock comes off right away, or 24 hours later if you chose to keep it.
The money comes back and ViceFree goes back to Free, which keeps blocking. Pausing or removing it is instant once the lock is off.
We would rather put that in plain words here than have you find it out afterwards.
Cancelling a subscription
Once payments open you will be able to cancel at any time, from the link in your receipt email or by writing to us. Cancelling stops future charges at once.
Cancel, and the lock comes off right away.
Then ViceFree goes back to Free. It keeps blocking, and pausing or removing it is instant. We would rather you leave easily than ever feel trapped.
Keeping the lock. When you set up Lock, you can choose to keep the lock for 24 hours after you cancel or your subscription ends, a failed card included. If you had already asked to loosen something (a pause, an unblock, an uninstall or a less strict filter), the lock only waits out what is left of that request. You make the choice once, with a clear head. Turning the option on later is instant; turning it off is a request like any other.
Chargebacks
If you think you have been charged in error, email us first. We can almost always fix it faster than your bank can, and a chargeback on a product like this costs us more than the refund does.